Refund policy

Return & Refund Policy

We do not accept returns or exchanges except in cases where an item arrives damaged due to shipping.

Damaged Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong item, please contact us within 5 days of receipt so we can evaluate the issue and determine the appropriate resolution.

To report a damaged item, please email info@ojala.la and include:

• Your order number
• Photos of the damaged item
• Photos of the original packaging, including any visible damage

Return Process

If your return request is approved, we will provide you with a return shipping label and instructions on how and where to send your package.

Please do not send any items back without first contacting us and receiving return authorization. Unauthorized returns will not be accepted.

Approved returns should be sent to:

Ojalá
5405 N. Figueroa St.
Los Angeles, CA 90042

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund to your account.

If you have not received your refund within 15 business days after approval, please contact us at info@ojala.la.

Questions

If you have any questions about our return or refund policy, please contact us at info@ojala.la.