Shipping policy

Shipping Policy

Order Processing

All orders are processed and shipped within 1–5 business days after the order is placed. Orders are not processed or shipped on weekends or holidays.

Please note that order processing time is separate from the shipping transit time. Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Delivery times vary depending on the shipping method selected at checkout and the destination. Estimated delivery times provided at checkout begin once your order has been shipped and do not include the 1–5 business day processing period.

While we do our best to meet estimated delivery times, shipping delays may occasionally occur due to circumstances outside of our control, including carrier delays, weather, holidays, or other unforeseen events.

Shipping Address

Please make sure your shipping address is accurate and complete before placing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you need to update your shipping address, please contact us at info@ojala.la as soon as possible. We cannot guarantee that address changes can be made after an order has been placed.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and transferred to the carrier, delivery is the responsibility of the shipping carrier. If your package is delayed, marked as delivered but cannot be located, or appears to be lost, please contact the carrier directly using the tracking information provided.

If you need assistance with a shipping issue, you may also contact us at info@ojala.la, and we will do our best to assist you.

Questions

If you have any questions regarding your order or our shipping policy, please contact us at info@ojala.la.